Privacy Policy

What we do with the information we collect off you

Our Privacy Policy

 

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

Our Privacy Policy, together with our terms and conditions, set out how we collect personal information from you, or how you provide us with personal information, which will be processed by us. 

 

How we collect and use the information we receive from you

 

If you place an order with us on our website, we will ask you to provide certain personal information about you, including (amongst other things):

 

  • your name;

 

  • your address;

 

  • your contact details; and

 

  • debit/credit card details (note that these are collected and stored by our payment provider and Deva does not have access to any debit/credit card details).  

 

Please note that we require this information to be able to process and fulfil your order. 

 

By submitting this information via our website, this is considered your consent for us to use your personal information in accordance with our privacy policy (which maybe amended from time to time). 

 

Your personal information will then be used by us (our employees, agents, subcontractors and members of our Deva/Methven UK Limited “Methven”) group) to provide you with the goods you ordered and from time to time to communicate with you on any matter relating to the provision of goods in general. 

 

Please note that we may also use the information you provide to us for the following purposes:

 

  • to monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;

 

  • to support, improve and develop our business in general;

 

  • to contact you for your views on our website, our services and our business in general; and/or

 

  • to provide you with updates to our services, any special or new services (whether provided by us or a member of the Deva/Methven group), developments to our website or any policies (including our Privacy Policy) displayed on our website, and any other matter we think may be of interest to you.

 

If you would prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to [insert email address], or calling us on [insert telephone number]. 

 

Please note that if you wish to have your information removed from our data base at any time, please let us know again by sending an email to [insert email address] or calling us on [insert email address] and we will take steps to ensure that this information is deleted as soon as reasonably practicable. 

 

We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law. 

 

How safe is your information?

 

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Act 1998. Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. 

 

Please note that we may need to disclose your personal information where we:

 

  • are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
  • need to disclose it to protect our rights, property or safety of our customers or others, including the exchange for information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do out best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; and transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How you can register

 

You are able to browse our website without registering with us.  Please note that you will however need to register with us to order any goods through our website. 

 

Registration is free and you are not required to enter your debit/credit card details for registration purposes.  We will only ask for your debit/credit card details when you place an order for goods via our website.

 

For the purposes of registration, we will ask you to enter your name, address and other personal details.  We will only require you to enter your full details when you are registering.  The registration process will take a few minutes and it will create a personal account for you.  As indicated above, all information or account details that you provide to us will be securely protected. 

 

Once you have registered, each time you visit our website, you will need to input your email address and chosen password to identify yourself to us.  Once you have identified yourself, you will be able to access your user and account details. 

 

Our use of cookies

 

A cookie is a small piece of information which is automatically created by our website on your computer.  Please note that cookies are harmless to your computer.  Cookies are a useful way of remembering the choices you have previously made while visiting our website. 

 

Unless you specifically refuse to accept cookies when you initially register with us, our system will automatically issue one or more cookies to your computer when you use our website.  Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use.   You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

 

IP Addresses

 

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.  This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

 

General

 

If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database so that your records are accurate and up to date.  If you wish to make any changes to your information, please contact us by emailing marketing@methven.com or calling us on 0800 195 1602. 

If you wish to see the information we hold on you, please let us know by emailing us on marketing@methven.com or calling us on 0800 195 1602. Please note that we are entitled to charge an administration fee of £10.00 to meet the cost of providing this information to you.  We will respond to your request within 30 days of the date we received your request. 

 

Please note that we may change our Privacy Policy from time to time.  If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

 

If you have any further queries or comments on our Privacy Policy, please send us an email to [insert email address] or call us on [insert telephone number].  We always welcome your views about our website and our Privacy Policy.

 

 

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